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1. General provisions
The present General Terms and Conditions (hereinafter referred to as "GTC") shall apply in all cases where Park Hotel Táltos - (3324 Felsőtárkány, Ifjúság street. 1.) - the company operating the accommodation, Mester and Fiai Kft - hereinafter referred to as "Service Provider" - (registered office: 1152 Budapest, Illyés Gyula street. 2-4. A. building. Fszt. 7.) - concludes an accommodation contract with its Guests (hereinafter referred to as "Contract").
1.2 Individual terms and conditions do not form part of these GTC. If separate, specific agreements are concluded with travel agents, tour operators, sometimes with different conditions for the specific business, these agreements must expressly refer to the exclusion of the rules of the GTC. Failing this, the provisions of the GTC which do not conflict with the specific agreement shall apply.
2. Contracting parties
2.1 The services provided by the Service Provider are used by the Guest. If the order for the services is placed by the Guest directly with the Service Provider, the Guest becomes the Contracting Party. The Service Provider and the Guest shall jointly become contracting parties (hereinafter referred to as the Parties), provided that the conditions for the conclusion of the contract are fulfilled, i.e. the order is placed and confirmed.
2.2.If the order for the services is placed by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation shall be governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3. How and under what conditions to use the service
3.1 The Service Provider will always send a written offer to the written (e-mail) request of the Guest. The Service Provider shall be no longer bound by the offer after the sale of the free places.
3.2. The Service Provider has the right to request a deposit from the Guest, at a rate of 25-100% (depending on the period and price type), for which the Guest will be invoiced on the day of receipt of the deposit. This will guarantee the reservation.
3.3 The Contract is concluded only upon written or oral confirmation of the Guest's reservation sent in writing by the Service Provider (including online reservations made on the Service Provider's website), and in case of a deposit payment clause, upon full payment of the deposit, and this is considered a written Contract.
3.4. Reservations, agreements, modifications or oral confirmation by the Service Provider shall not constitute a contract.
3.5 The Accommodation Service Contract is for a fixed term.
3.6. If the Guest, for reasons within his/her own control, leaves the room before the end of the specified period, the Service Provider is entitled to the full price of the service provided for in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.
3.7. Arrival and departure to Park Hotel Táltos:
The accommodation can be occupied from 15 o'clock on the day of arrival (of course, if there are no guests leaving before, you can book earlier after consultation) and on the day of departure you have to leave the room by 10 o'clock (if there are no guests arriving that day, you can stay longer in the room after consultation, otherwise we provide a package room)
3.8 The extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider.
3.9 Guests are required to provide proof of identity in accordance with the legal requirements prior to occupying the room in order to use the accommodation service. No person may stay in the hotel without prior notification.
4. Extension of the stay
4.1 The extension of the stay by the Guest requires the prior consent of the Service Provider.
4.2 If the Guest does not vacate the room by 10.00 a.m. on the day indicated as the day of departure and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider is entitled to charge the room price for an additional day and at the same time the Service Provider's service obligation shall cease.
5. Prices
5.1 The current list prices of the accommodation will be displayed at the reception desk and on the website of the accommodation.
5.2 The Service Provider may change its advertised prices without prior notice. If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The current prices of the Service Provider are available on the website of the accommodation (www.parkhotel-taltos.com).
5.3 The Guest can always obtain information about the price of the services at the hotel reception desk before the services are provided.
5.4 When communicating the prices, the Service Provider shall indicate the rate of the tax content of the prices (VAT, IFA) applicable at the time of the offer, as regulated by law. The published prices include VAT as provided by law, but do not include tourist tax, which is payable on the spot in addition to the price indicated in the price list. The Service Provider shall pass on to the Contracting Party, with prior notice, any additional charges due to changes in the tax legislation in force (VAT, IFA).
6. Cancellation conditions
6.1 The ordered services can be cancelled free of charge up to 60 days prior to the date of use.
In the event of cancellation between the 59th and 40th day before the date of application, the penalty is 50% of the participation fee.
In the event of cancellation between the 39th and 20th day before the application, the penalty is 70% of the participation fee.
Cancellation within 20 days will incur a penalty equal to the total participation fee.
The Service Provider reserves the right to determine the penalty.
Meals ordered can be cancelled free of charge up to 48 hours prior to the date of use.
Orders can only be cancelled in writing (letter, e-mail).
6.2 At the time of cancellation, the Customer shall pay the penalty to the Service Provider.
6.3 In the event of a governmental decision that the camp cannot be organised during the emergency in Hungary, the parties shall not make any claim against each other.
7. Payment method, guarantee
7.1 The price of the ordered services can be paid on the spot by cash, by a SZÉP card accepted by the Service Provider or by bank transfer.
7.2 In case of bank transfer, unless otherwise agreed with the Service Provider, the Guest shall transfer the amount of the ordered services to the accommodation's bank account before the date of arrival, in such a way that the amount is credited to the bank account of Mester & Sons Ltd. by the date of arrival without any deductions or the Guest confirms the transfer with an irrevocable statement issued by the account managing financial institution confirming the transfer.
8. Refusal to perform the contract, termination of the obligation to provide services
8.1 The Service Provider shall be entitled to terminate the Accommodation Service Contract with immediate effect and thus refuse to provide the services if:
- the Guest is not using the room or the facility for its intended purpose;
- the Guest has not vacated the room by 10.00 a.m. on the day indicated as the day of departure at check-in and the Service Provider has not agreed to the extension of the stay in advance;
- the Guest behaves in a way that is inappropriate, rude, under the influence of alcohol or drugs, threatening, abusive or other unacceptable behaviour towards the security or order of the accommodation or the Service Provider's staff;
- the Guest is suffering from a communicable disease;
- the Contracting Party fails to fulfil its obligation to pay the deposit specified in the Contract by the date specified in the Service Provider's confirmation;
8.2 If the contract between the parties is not fulfilled for reasons of "force majeure" (e.g. war, fire, flood, infection in the accommodation, weather conditions that make travel impossible, water, gas, electricity, pipe bursts, strikes), the contract shall automatically terminate.
9. Placement guarantee
9.1 If the Service Provider's accommodation is unable to provide the services provided for in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall immediately arrange accommodation for the Guest.
9.2 The Service Provider is obliged to provide/offer the services included in the contract, at the price confirmed therein, for the period of time specified therein or until the obstacle ceases to exist, in another accommodation of the same or, failing that, higher category. All additional costs of providing the replacement accommodation shall be borne by the Service Provider.
9.3 If the Service Provider fully complies with these obligations, or if the Guest has accepted the substitute accommodation offered to him/her, the Contracting Party may not claim any subsequent compensation. If the Guest has not accepted the alternative accommodation despite the fact that it meets the requirements of clause 9.2, the Guest shall have no claim against the Supplier other than the reimbursement of the accommodation fee already paid.
10. Rights of the Guest
10.1 By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises and the normal use of the facilities of the accommodation establishment made available to the Guests in accordance with the usual practice and without special conditions, as well as the right to the normal service during the opening hours as stated in the contract.
10.2 The Guest may lodge a complaint about the performance of the services provided by the Service Provider during the stay. The complaint may be lodged at the reception desk of the Service Provider or recorded in the minutes. The Service Provider undertakes to deal with any complaint submitted to it (or recorded by it) during this period, duly justified in writing.
11. Obligations of the Guest
11.1 Payment of the agreed fee: due by the deadline specified in the confirmation or at the time of using the accommodation service.
11.2 The consent of the Service Provider must be obtained before the installation of any electrical appliances brought into the accommodation by the Guests which are not part of the normal travel necessities.
11.3 Please dispose of all rubbish in the rubbish bins provided in the complex and in the rooms. Furniture may not be removed or moved from the room or the building.
11.4 Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, the Hotel has been a non-smoking establishment since 1 January 2012. This means that smoking is prohibited in the enclosed areas of the hotel (including guest rooms), in the common areas and in the entire open area of the hotel. The hotel has put up signs in the areas required by the legislation to remind guests of their obligation to comply with the legislation. The hotel staff is entitled to warn guests and any other person on the premises of the hotel to comply with the law and to cease any unlawful behaviour. Guests and any other person on the premises of the hotel are obliged to comply with the law and to comply with any such warning. If the hotel operator is fined by the competent authority under the said legislation for the unlawful conduct of any guest or other person on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who has committed the unlawful conduct or to demand payment of the fine. Park Hotel Táltos has a designated smoking area, which the receptionist will inform the Guest about.
In the case of smoking in the room, the Service Provider is entitled to charge the Guest an extra cleaning fee of HUF 10.000,-. The Guest is obliged to compensate for any damages and costs arising from the violation of the fire safety instructions. All rooms in the building are equipped with fire and smoke detectors, the cost of fire alarms caused by smoking and other negligence, the guest who caused the fire, the amount of 50.000 HUF.
11.5 In case of fire, please inform the reception immediately. In the event of fire or other alarms, Guests are required to leave the rooms or common areas of the accommodation as soon as possible, as indicated in the information notices posted in the rooms or common areas.
11.6 Guests sharing the use of the rooms and the common facilities and furnishings of the accommodation are jointly and severally liable for any damage caused by misuse.
11.7 The Guest must immediately report any damage suffered by him/her to the reception desk and provide the hotel with all necessary information required to clarify the circumstances of the damage, and possibly for the purpose of a police report/police procedure.
11.8 The Guest expressly acknowledges that the Service Provider operates a closed-circuit camera system in the common areas of the accommodation (excluding restrooms) for asset protection reasons, the recordings of which will be deleted in accordance with the applicable legal requirements.
11.9 The Guest (including visitors arriving to the Guest staying at the accommodation and persons travelling with the Guest) shall use the hotel building and its immediate surroundings as intended and without unnecessary disturbance to other guests or visitors.
11.10. Upon departure, the Guest is obliged to hand in the room key at the reception. In the event of failure to do so, or in the event of loss or destruction of the room key, the Service Provider shall be entitled to charge a compensation fee for the key, which the Guest shall pay upon departure.
12. Import of animals
12.1 Pets are only accepted in the accommodation after prior written agreement.
13. Rights of the Service Provider
13.1 If the Guest fails to meet his/her obligation to pay the fee for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest's personal property which he/she has brought with him/her to the accommodation, in accordance with the Hungarian Civil Code, to secure his/her claims.
13.2 The lien under Clause 13.1 shall be subject to the Landlord's lien rule. The Service Provider may prevent the removal of the pledged property as long as the lien remains in force. Persons may leave the accommodation without any other restrictions.
13.3 The reception service, which is in permanent charge of the complex, is entitled to check the Guests entering and leaving the complex and to establish their identity.
14. Obligations of the Service Provider
14.1 The performance of accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
14.2. investigating the Guest's written complaint and taking the necessary steps to address the problem, recording them in writing.
14.3 For the peace and quiet of our guests, no loud noises are allowed in the premises after 22.00 hours, including disturbing music in the interior of the rooms.
15. Security of data processing
15.1 The User is responsible for the accuracy of the personal data provided by the Guest.
15.2.1 Purpose of data processing: when you check in to the hotel, we will need some data from you (name, address, personal identification number, date of birth, etc.) in accordance with the applicable rules (Municipal Decree 11/2012 (III. 30.) of the General Assembly of the Municipality of the City of Eger).
15.3. The personal data provided by the User may only be accessed by the employees of the Data Controller. The Controller shall not disclose personal data to third parties other than those indicated, except with the prior and express consent of the data subject. An exception to this is if the Guest does not fulfil his/her payment obligation and the Accommodation Provider turns to a claims administrator for the purpose of enforcing a claim.
15.4 The Service Provider shall protect the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction or damage.
15.5.The User acknowledges that the Service Provider is obliged to disclose personal data to the requesting authority on the basis of a legal authorisation, provided that the legal conditions for such disclosure are met. The User may not raise any objection to the provision of data based on a law, official or court decision.
16. Liability of the Service Provider for damages
16.1 The Service Provider shall be liable for any damage caused to the Guest's belongings of the Guest, if the Guest has placed them in the place designated by the Service Provider or in the room or if the Guest has handed them over to an employee of the Service Provider who was entitled to receive them.
16.2 The Service Provider shall not be liable for damages caused by an unforeseeable cause beyond the control of the Service Provider's employees and Guests, or caused by the Guest himself.
16.3. The Service Provider may designate places in the complex where the Guest is not allowed to enter by displaying appropriate signs. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.
16.4 The Service Provider is liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping or if the damage has occurred due to a cause for which the Service Provider is liable under the general rules. In this case, the burden of proof is on the Guest.
16.5 The Service Provider is not liable for damages resulting from improper use.
16.6 The Guest must immediately report any damage suffered by him/her to the accommodation and provide the accommodation with all the necessary information to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure.
16.7.The amount of compensation shall be determined in accordance with the provisions of the Civil Code. 6:369 of the Civil Code, the maximum amount of compensation is fifty times the daily room rate.
17. Illness or death of the guest
17.1 If the Guest falls ill during the period of using the accommodation service and is unable to act in his/her own interest, the Service Provider will offer medical assistance.
17.2 In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the relatives, heirs or bill payers of the sick/deceased person for any medical and procedural expenses, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death.
18. Confidentiality
18.1 In the performance of its obligations under the Contract, the Service Provider shall act in accordance with the provisions of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.
19. Vis major
19.1 In the event of an unforeseen cause or circumstance (e.g. war, fire, flood, infection in the accommodation, weather conditions making travel impossible, water, gas, electricity shortages, burst pipes, strikes) over which a party has no control (force majeure), either party shall be released from its obligations under the Contract for as long as such cause or circumstance exists. If such a circumstance arises, the Party concerned shall notify the other Party immediately.
20. Place of performance and applicable law in the relationship between the parties, competent court
20.1 The place of performance is the place where the accommodation is located.
20.2 The Egri District Court - or the Egri Tribunal in the case of jurisdiction of a court of law - shall have exclusive jurisdiction in all disputes arising from the accommodation contract.
20.3 The legal relationship between the Service Provider and the Guest shall be governed by Hungarian law, in particular by the provisions of Act V of 2013 on the Civil Code.